# mrs-wordsmith-eu

> Public Help Center articles for mrs-wordsmith-eu.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How does Word Tag teach vocabulary?](https://mrs-wordsmith-help.gorgias.help/en-US/how-does-word-tag-teach-vocabulary-86079.md): Word Tag unites learning and fun through gameplay by immersing kids in an open-world adventure where they are able to interact with over 1000 words per year, personalized to their individual learning level. Word Tag is designed so kids learn new voca
- [Why is my phone crashing?](https://mrs-wordsmith-help.gorgias.help/en-US/why-is-my-phone-crashing-86082.md): We’re sorry to hear that you’re experiencing issues with the app! If the game is crashing repeatedly, it might be due to an older device or an older operating system. To ensure optimal performance, Word Tag requires a minimum of 3GB of RAM. Devices o
- [Is Word Tag a paid app?](https://mrs-wordsmith-help.gorgias.help/en-US/is-word-tag-a-paid-app-86085.md): You can enjoy a free trial of Word Tag for one week. Following this trial period, your selected plan, whether it be a monthly or annual subscription, will automatically transition to a paid subscription. The pricing may vary based on your currency, a
- [Where is Word Tag available?](https://mrs-wordsmith-help.gorgias.help/en-US/where-is-word-tag-available-86087.md): Word Tag is available on the Apple App Store, Google Play Store and Windows Store. Happy adventuring!
- [How many people can use the app?](https://mrs-wordsmith-help.gorgias.help/en-US/how-many-people-can-use-the-app-86090.md): Word Tag allows up to 4 profiles per account! This means that under just one subscription, up to 4 children can play Word Tag on their own personal profiles with their own personal progression at no additional costs. This means you can sign in to mul
- [How to activate your 3-month subscription](https://mrs-wordsmith-help.gorgias.help/en-US/how-to-activate-your-3-month-subscription-86093.md): Activation Email:. If you encounter any problems, please reach out to info@mrswordsmith.com.
- [How do I cancel my subscription?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-cancel-my-subscription-86094.md): We are sorry to hear you’ve decided to end your subscription! We hope you had an excellent epic word adventure during your time playing. When subscribing directly through our website via Stripe:. You can easily access your account and manage subscrip
- [Can I get a refund?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-get-a-refund-86095.md): If you opt for an in-app subscription, unfortunately, we can't process a refund as the payments go through either Apple or Google stores. However, you can contact them directly and follow the process:. For Apple iOS users, go here: Apple Support. For
- [Can Word Tag be used in school/ in lessons?](https://mrs-wordsmith-help.gorgias.help/en-US/can-word-tag-be-used-in-school-in-lessons-89217.md): Word Tag focuses on building vocabulary and uses repeated exposure to new words through mini-games that cover a word's meaning, spelling, pronunciation, and usage with context. This makes it a perfect supplementary tool for English lessons!. Because
- [What if my child finds their words too easy/ hard?](https://mrs-wordsmith-help.gorgias.help/en-US/what-if-my-child-finds-their-words-too-easy-hard-89542.md): Currently, you cannot re-adjust your levels within the app. If you are finding that the words being served to your child are unsuitable for their reading level, you will have to delete Word Tag, reinstall, and start the game over. We are releasing up
- [How to play Word Tag](https://mrs-wordsmith-help.gorgias.help/en-US/how-to-play-word-tag-186516.md): Word Tag: I’m here now, what do I do?. Explore the world with your character, collect spray cans, find walls, and graffiti over them to learn new words! Let’s start by going over the navigation and controls. Try swiping on the screen to look around!.
- [Can I get 3 months of Word Tag for every promotion I purchase?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-get-3-months-of-word-tag-for-every-promotion-i-purchase-385126.md): The 3 months of Word Tag is a non-cumulative promotion limited to one per customer. This means that we're able to let you try the game and all it has to offer for 3 months, but beyond that we'll need your support. We're constantly adding new words an
- [How to Add Profile](https://mrs-wordsmith-help.gorgias.help/en-US/how-to-add-profile-385127.md): To add a new profile, go to the Word Tag settings and tap on the 'Parent Area'. Enter your password, and you should be redirected to a page where you can add more profiles. Please refer to the image below for reference:
- [How to adjust difficulty](https://mrs-wordsmith-help.gorgias.help/en-US/how-to-adjust-difficulty-385128.md): To adjust the reading level, go to Settings -> Parent Area -> Gear Icon next to the profile name -> click Increase (or Decrease). Please refer to the image below for reference:
- [What devices are compatible with Word Tag?](https://mrs-wordsmith-help.gorgias.help/en-US/what-devices-are-compatible-with-word-tag-395269.md): Currently, it is only available on iOS, Android and Windows platforms. We are actively exploring possibilities to expand its compatibility to other devices, but we need to adhere to certain technical requirements. We hope to extend its availability t
- [Minimum Device Specifications](https://mrs-wordsmith-help.gorgias.help/en-US/minimum-device-specifications-493280.md): The specs indicated below are the basic minimum specifications that our game needs in order to run as intended; specs lower than this might run it, but we are not confident that the display of performance the app does will be optimal. iOS. OS - iOS 1
- [NSPCC x Word Tag](https://mrs-wordsmith-help.gorgias.help/en-US/nspcc-x-word-tag-984302.md): Mrs Wordsmith joins forces with NSPCC, the UK's leading children's charity. For the month of December 2024, all proceeds from Mrs Wordsmith's Word Tag game subscriptions will directly support NSPCC's vital work.
- [How do I reset my password](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-reset-my-password-2595475.md): For In-App Purchases (via Google Play Store or Apple App Store). There are two ways to reset your password in the app:. Log-Out Method. Use this option if you’re logged out of the app. 1. Tap “I have an account.”. 2. Select “Email log in.”. 3. Enter
- [Money-Back Guarantee Policy](https://mrs-wordsmith-help.gorgias.help/en-US/money-back-guarantee-policy-3508035.md): This document outlines the Money-Back Guarantee (MBG) scheme for the Word Tag Vocabulary Video Game App, created and distributed by Mrs Wordsmith. Our guarantee exists to support families and educators who expect meaningful reading and vocabulary pro
- [How is Readiculous educational?](https://mrs-wordsmith-help.gorgias.help/en-US/how-is-readiculous-educational-187317.md): Readiculous teaches children to read through a combination of Systematic Synthetic Phonics and gamified learning. Even though phonics has been proven to work, traditional phonics instruction – with its sound-to-letter mapping and the breaking-up and
- [What is Phonics?](https://mrs-wordsmith-help.gorgias.help/en-US/what-is-phonics-187319.md): Phonics is a coding system for the English language that goes beyond the 26 letters of the alphabet. It teaches children 44 phonemes (sounds such as the /f/ in funny) and more than 200 graphemes (letter or letter combinations such as f, ff or ph) cor
- [What are phonemes and graphemes?](https://mrs-wordsmith-help.gorgias.help/en-US/what-are-phonemes-and-graphemes-187321.md): Phonemes are the individual sounds that make up a spoken word, like the /f/ sound in funny. There are 44 phonemes in English. Just like building fortresses out of Lego blocks, phonics encourages children to break down words into their individual phon
- [What are high-frequency words?](https://mrs-wordsmith-help.gorgias.help/en-US/what-are-high-frequency-words-187324.md): High-frequency words are words that appear commonly in children’s books, like as and she. Many high-frequency words are irregular in that they do not feature the normal letter-sound correspondences, examples include the, was and is. A small number of
- [Can Readiculous be used in school or in lessons?](https://mrs-wordsmith-help.gorgias.help/en-US/can-readiculous-be-used-in-school-or-in-lessons-187327.md): The curriculum in Readiculous follows the same structure for the basics of learning to read that children will encounter at school. This makes it a perfect supplementary tool for phonics lessons! Because we recommend about 15 minutes of Readiculous t
- [Can I see how my child is doing?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-see-how-my-child-is-doing-187328.md): Yes, absolutely! Paid subscriptions come with a full progress report, updated daily, of how each user is doing, and their progress in the game. We will show you the phonemes and words that your child (or children) are learning, and the pace at which
- [What is the progress report?](https://mrs-wordsmith-help.gorgias.help/en-US/what-is-the-progress-report-187330.md): Excellent question! The progress report is a customised and secure browser-based report which shows you how your child is doing. We will show you the letters, phonemes and words they are learning. We will also highlight any content they may be strugg
- [What age is Readiculous aimed at?](https://mrs-wordsmith-help.gorgias.help/en-US/what-age-is-readiculous-aimed-at-187332.md): Readiculous is recommended for children aged 3-7. If you have completed Readiculous or are older than 7, then why not check out Word Tag? Word Tag is the word-learning adventure game for 7-12 year olds that is shown to improve vocabulary by up to 43%
- [How long should my child play for per day?](https://mrs-wordsmith-help.gorgias.help/en-US/how-long-should-my-child-play-for-per-day-187334.md): We recommend completing one mission per day, for roughly 10-20 minutes, so that the content intake is limited and more memorable. After a mission is completed, users will be rewarded with extra gameplay experiences. Users are able to complete more th
- [What is the recommended use of the game?](https://mrs-wordsmith-help.gorgias.help/en-US/what-is-the-recommended-use-of-the-game-187338.md): "Little and often" is the best way for children to learn. The curriculum in Readiculous is divided into missions that deliver content in bitesized chunks. We recommend doing a mission a day every day. Each mission takes approximately 10 minutes.
- [How much parental involvement is required?](https://mrs-wordsmith-help.gorgias.help/en-US/how-much-parental-involvement-is-required-187340.md): The game is designed for children to play alone and includes voiceovers with instructions. The parental support required involves creating a user profile and making sure that the sound is on so that your child can hear the instructions and content of
- [How does Readiculous teach sound-letter correspondences?](https://mrs-wordsmith-help.gorgias.help/en-US/how-does-readiculous-teach-sound-letter-correspondences-187323.md): The primary goal of Readiculous is to teach children how to read. To do this, we introduce letter-sound correspondences one by one, following a pre-determined order that generally goes from easier/most common to harder/less common. For example, a,t,p
- [Is Readiculous safe for my child?](https://mrs-wordsmith-help.gorgias.help/en-US/is-readiculous-safe-for-my-child-188163.md): Yes. Safety is our number one priority. There are no external chat features or in-app purchases and there is no third-party advertising. All of this ensures a fun, safe gaming experience for everyone!
- [Is there in-app advertising in Readiculous?](https://mrs-wordsmith-help.gorgias.help/en-US/is-there-in-app-advertising-in-readiculous-188164.md): There is no third-party advertising in Readiculous.
- [Is Readiculous a paid app?](https://mrs-wordsmith-help.gorgias.help/en-US/is-readiculous-a-paid-app-188165.md): You can trial Readiculous free of charge for a week. After this, there is a monthly subscription. The price varies depending on your currency, and there is a discount for a full-year subscription.
- [Where is Readiculous available?](https://mrs-wordsmith-help.gorgias.help/en-US/where-is-readiculous-available-188166.md): Readiculous is available on both the Apple App Store and the Google Play Store.
- [How many people can use the app?](https://mrs-wordsmith-help.gorgias.help/en-US/how-many-people-can-use-the-app-188167.md): You can have up to 4 child profiles on your account.
- [How do I subscribe to Readiculous?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-subscribe-to-readiculous-188169.md): You have the option to subscribe to a monthly or annual plan. We will ask you to provide your credit card and contact details when you first try the app. When you sign up, you will receive one free trial week, during which you may cancel at any time
- [Why is my phone crashing?](https://mrs-wordsmith-help.gorgias.help/en-US/why-is-my-phone-crashing-188170.md): Oh no! We're sorry to hear that you're having trouble. Luckily, there is usually a simple solution to errors like this. If you’re having problems getting into Readiculous, please reach out to us at readiculous-support@mrswordsmith.com and we can help
- [How do I cancel my subscription?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-cancel-my-subscription-188171.md): To cancel in-app, go to the settings area and press the 'cancel subscription' button near your current subscription information. Alternatively, depending on your device’s operating system, there are two different processes.On an Apple device:Open the
- [Can I get a refund?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-get-a-refund-188172.md): Unfortunately, we can’t process a refund because all payments go through the Apple or Google stores. However, you can contact them directly and follow the process here:For Apple iOS users go here: https://support.apple.com/en-gb/HT204084 For Google A
- [Minimum Device Specifications](https://mrs-wordsmith-help.gorgias.help/en-US/minimum-device-specifications-237222.md): The specs indicated below are the basic minimum specifications that our game needs in order to run as intended; specs lower than this might run it, but we are not confident that the display of performance the app does will be optimal. In general, mos
- [Can I get 3 months of Readiculous for every promotion I purchase?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-get-3-months-of-readiculous-for-every-promotion-i-purchase-501170.md): The 3 months of Readiculous is a non-cumulative promotion limited to one per customer. This means that we're able to let you try the game and all it has to offer for 3 months, but beyond that we'll need your support. We're constantly adding new conte
- [How to activate your 3-month subscription](https://mrs-wordsmith-help.gorgias.help/en-US/how-to-activate-your-3-month-subscription-775225.md): Activation Email:. If you encounter any problems, please reach out to info@mrswordsmith.com.
- [Invitation to Join Our Global ESL Advisory Board](https://mrs-wordsmith-help.gorgias.help/en-US/esl-advisory-board-1044599.md): In an increasingly interconnected world, help us empower children worldwide with English fluency.
- [Are Mrs. Wordsmith Products Available in U.S. or U.K. English?](https://mrs-wordsmith-help.gorgias.help/en-US/are-mrs-wordsmith-products-available-in-us-or-uk-english-385138.md): We understand the importance of linguistic nuances and take pride in sharing that all our products are designed to accommodate both U.K. and U.S. spelling conventions. When shopping on our website, just make sure to select your respective country in
- [What does ‘Big A Little a’ do?](https://mrs-wordsmith-help.gorgias.help/en-US/what-does-%E2%80%98big-a-little-a%E2%80%99-do-2585233.md): ‘Big A Little a’ is a box of fun, activity flashcards that introduces the letters of the alphabet to your child. Our cast of characters light-up the cards and are part of clear, memorable illustrations that illuminate the differences between upper an
- [How do I use the ‘Big A Little a’?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-use-the-%E2%80%98big-a-little-a%E2%80%99-2585265.md): You can use ‘Big A Little a’ in all sorts of ways. They’re clear, tactile flashcards that can be used to introduce your little one to the letters of the alphabet. To assist you and your child on their journey into letters, you can also follow the ins
- [Does ‘Big A Little a’ support other Mrs Wordsmith products?](https://mrs-wordsmith-help.gorgias.help/en-US/does-%E2%80%98big-a-little-a%E2%80%99-support-other-mrs-wordsmith-products-2585267.md): ‘Big A Little a’ is an important first ideal companion to the Readiculous App; the Blah Blah Blah card game; and our activity book, Get Reading With Phonics. Whether you favour games, workbooks, or stories, there’s something to help your child start
- [What ages is this product suitable for?](https://mrs-wordsmith-help.gorgias.help/en-US/what-ages-is-this-product-suitable-for-2585282.md): ‘Big A Little a’ is perfect for any child who is ready to begin working with letters for the first time. We recommend it for ages 3 and up, and for any child who enjoys memory and matching games.
- [Can I use this product in the classroom as well as the home?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-use-this-product-in-the-classroom-as-well-as-the-home-2585415.md): Yes! In addition to being a fantastic introduction to upper and lowercase letters, ‘Big A Little a’ can be used in several games that teach, as well as entertain.
- [How big is ‘Big A Little a’ ?](https://mrs-wordsmith-help.gorgias.help/en-US/how-big-is-%E2%80%98big-a-little-a%E2%80%99-2585416.md): The rectangular-shaped box is (W) 9.7cm x (L) 10.8cm x (H) 9.4cm, and contains 104 cards. It fits neatly and unobtrusively on shelves. We think it would make the perfect little stool for a gnome, too.
- [What do the Readiculous Readers do?](https://mrs-wordsmith-help.gorgias.help/en-US/what-do-the-readiculous-readers-do-2585431.md): Readiculous Readers: Stage 1 are Mrs Wordsmith’s collection of phonetic readers. These 12 little books are the ideal first step on your child’s reading journey. Each one introduces and builds on letter-sound combinations through engaging stories that
- [How do I use the Readiculous Readers?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-use-the-readiculous-readers-2585433.md): Each book has helpful information at the beginning that introduces the idea of letter-sounds correspondences and tricky words, and which ones your child will encounter in the book. They even introduce the character to your child, so that they recogni
- [What ages is this product suitable for?](https://mrs-wordsmith-help.gorgias.help/en-US/what-ages-is-this-product-suitable-for-2585438.md): This product is ideal for kids who have learned the alphabet and are ready for more. We recommend it for ages 4 and up, and for any child who likes fun characters and silly stories.
- [Can I use this product in the classroom as well as the home?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-use-this-product-in-the-classroom-as-well-as-the-home-2585439.md): Yes! Whether you’re using them for guided or independent reading, a world of literary adventures awaits your young wordsmiths.
- [What would make a good companion to Readiculous Readers: Stage 1?](https://mrs-wordsmith-help.gorgias.help/en-US/what-would-make-a-good-companion-to-readiculous-readers-stage-1-2585446.md): Whether you favour games, workbooks, or stories, there’s lots of ways to help your child start decoding words and start reading. The Readiculous app, the Blah Blah Blah card game, and our activity book, Get Reading with Phonics, are ideal companions
- [How big is Readiculous Readers: Stage 1?](https://mrs-wordsmith-help.gorgias.help/en-US/how-big-is-readiculous-readers-stage-1-2585447.md): The box is 14.5 cm x 17.5 cm and contains 12 books. It fits neatly on a bedroom bookshelf and inside a book bag. We’ve even seen a giant eagle carrying it comfortably beneath its wing.
- [What does the Word Tag Wordy Flip Book do?](https://mrs-wordsmith-help.gorgias.help/en-US/what-does-the-word-tag-wordy-flip-book-do-4383125.md): Kids who are exposed to new and exciting vocabulary more frequently have a big advantage in school and life. This easy-to-use, stand-up flip book helps you and your child add words to your world, every single day, by sparking conversations and questi
- [How do I use the Word Tag Wordy Flip?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-use-the-word-tag-wordy-flip-4383127.md): You can stand up your Word Tag Wordy Flip Book anywhere! (Disclaimer: not inside a volcano.) By flipping over just one page a day, your learners will meet new words and characters, uncover vocabulary secrets, and get little story prompts along the wa
- [How do I use the Word Tag Wordy Flip with the Word Tag Game?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-use-the-word-tag-wordy-flip-with-the-word-tag-game-4383129.md): The Word Tag Wordy Flip Book is a great way to reinforce everything your child is already learning inside Word Tag! Take things off-screen with Roxy and Wolfgang as they encourage your learner to apply their new vocabulary with inspiring story prompt
- [What ages is this product suitable for?](https://mrs-wordsmith-help.gorgias.help/en-US/what-ages-is-this-product-suitable-for-4383185.md): This product is ideal for kids already playing Word Tag and a great standalone book for children 8 years and up!
- [Can I use this product with my class?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-use-this-product-with-my-class-4383202.md): Yes! The Word Tag Wordy Flip Book is a great tool for getting your class excited about vocabulary. The memorable images and story activities will help students to deeply understand each new word they encounter, giving them confidence to use the words
- [How big is the Wordy Flip? Can I use it on the go?](https://mrs-wordsmith-help.gorgias.help/en-US/how-big-is-the-wordy-flip-can-i-use-it-on-the-go-4383214.md): This product is bigger than a box of matches but smaller than an elephant. If you want to get technical, it's 183 x 217 mm in size, and 180 pages long. It fits neatly in a bag, so it can go to school, or even stow away on a family trip!
- [Can I cancel my order after I've placed it?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-cancel-my-order-after-ive-placed-it-85652.md): Yes, you can. We understand that sometimes minds change (though we do think you'll love your Mrs Wordsmith resources!) If you wish to cancel or return your item, please message us as soon as possible at info@mrswordsmith.com. If your order has alread
- [How can I change the delivery address of my order?](https://mrs-wordsmith-help.gorgias.help/en-US/how-can-i-change-the-delivery-address-of-my-order-85686.md): To change your delivery address for future orders just log into your account here. Simply add the new address details of your preferred delivery destination.
- [When Can I Expect Sold-Out Products to Be Restocked?](https://mrs-wordsmith-help.gorgias.help/en-US/when-can-i-expect-sold-out-products-to-be-restocked-449316.md): Although we can't give an exact time for restocking sold-out items, our aim is to ensure it's never out of stock for an extended period, typically no longer than a month. When a product is sold out, you can sign up for email alerts to know when it's
- [When can I expect to receive my order?](https://mrs-wordsmith-help.gorgias.help/en-US/when-can-i-expect-to-receive-my-order-85729.md): If you are in the UK, you should expect to receive your order within 3-6 working days of receiving your shipment confirmation email. If you are in the US, you should expect to receive your order within 3-7 working days of receiving your shipment conf
- [Do you deliver worldwide?](https://mrs-wordsmith-help.gorgias.help/en-US/do-you-deliver-worldwide-85730.md): At the moment, we don't offer worldwide delivery. However, we do ship to several countries listed below:. However, our printables can be purchased worldwide and instantly delivered via email.
- [Why do I need to pay customs fees for my delivery?](https://mrs-wordsmith-help.gorgias.help/en-US/why-do-i-need-to-pay-customs-fees-for-my-delivery-385135.md): Customs fees are not included in the purchase price, as they are contingent on the customs regulations and policies of the importing country. To provide transparency and ensure a seamless shopping experience, we have communicated this information on
- [Do you offer free shipping?](https://mrs-wordsmith-help.gorgias.help/en-US/do-you-offer-free-shipping-388652.md): We provide free shipping for orders that meet specific criteria based on your location:
- [Can I return an item for an exchange instead of a refund?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-return-an-item-for-an-exchange-instead-of-a-refund-85679.md): We don't currently offer the option for you to exchange items directly however we do facilitate product returns. You are welcome to use the refunded money from your return to purchase a new product yourself in exchange for your returned & refunded it
- [I've sent back my order - when can I expect a refund?](https://mrs-wordsmith-help.gorgias.help/en-US/ive-sent-back-my-order---when-can-i-expect-a-refund-85680.md): When we can confirm receipt of the product return in the same condition that it was delivered, we will start processing the refund. You will be refunded the full amount of the original purchase, paid into the account that you used to make the purchas
- [How do I return a product after it has been delivered to me?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-return-a-product-after-it-has-been-delivered-to-me-85683.md): We know you'll love our products 😍 but if for any reason you'd like to return your purchase after it has been delivered to your address, here are the next steps:. 1. Send an email 📨 to info@mrswordsmith.com letting us know you'd like to start a ret
- [I'm having trouble entering the discount code, what should I do?](https://mrs-wordsmith-help.gorgias.help/en-US/im-having-trouble-entering-the-discount-code-what-should-i-do-85674.md): We're sorry to hear that you're having difficulty. Just follow these simple steps to enter a discount code correctly:. 1. Once your order has been added to your basket, you will be directed to a new page where you will fill out your shipping and bill
- [Do you offer discounts for schools ordering multiple products?](https://mrs-wordsmith-help.gorgias.help/en-US/do-you-offer-discounts-for-schools-ordering-multiple-products-85722.md): Yes - we absolutely do! Please reach out to info@mrswordsmith.com with some information on which products you're looking for and how many students you'll be accommodating, and we'll get you the best offer possible. Speak soon!
- [How can schools/educators place an order with you?](https://mrs-wordsmith-help.gorgias.help/en-US/how-can-schoolseducators-place-an-order-with-you-85725.md): Schools/Educators can place an order with us directly through our website. To pay via bank deposit/ invoice, you will need to proceed through our checkout process as you would if you were paying by any other method. Step 1: After filling out your add
- [Can I request an invoice for an order?](https://mrs-wordsmith-help.gorgias.help/en-US/can-i-request-an-invoice-for-an-order-85717.md): Your order confirmation email doubles up as an invoice with both a unique order number / invoice number as well as a full tax breakdown of your order and tax registration information e.g. VAT registration number. If you cannot find your original orde
- [How do I download and use my printables?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-download-and-use-my-printables-85664.md): When you purchase a printable, the link to download your printable appears after you complete your order. You have the opportunity to click it and save them here. This link also appears in an email notification soon after the purchase. Both are shown
- [How can I identify which products are printable?](https://mrs-wordsmith-help.gorgias.help/en-US/how-can-i-identify-which-products-are-printable-397041.md): We take care to clearly label them as 'Digital Product' and 'Print At Home' to ensure transparency. As they are digital-only, they are not available in physical book format. Throughout the checkout process, our printable products are distinctly label
- [What happened to Epic Word Adventure?](https://mrs-wordsmith-help.gorgias.help/en-US/what-happened-to-epic-word-adventure-101460.md): Great question! Epic Word Adventure was our first foray into the world of educational apps. In a way, it's our current reading adventure app, Word Tag's great-grandparent!. But it was a part of the old Mrs Wordsmith. With the exciting arrival of our
- [Account Deletion](https://mrs-wordsmith-help.gorgias.help/en-US/account-deletion-379443.md): To request account deletion, send us an email at info@mrswordsmith.com with the subject line 'Account Deletion' and let us know which email you registered to the account you want to delete. We'll then send an email confirmation and finalise the delet
- [How do I view students and classes?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-view-students-and-classes-471023.md): To view students in the Word Tag Teacher Dashboard:. Visit the homepage of the Teacher Dashboard. Navigate to the Individual Performance chart. See the right toolbar for a quick view of students’ progress. To see a detailed view of the students’ prog
- [How do I view assignments?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-view-assignments-471024.md): To view progress on an assignment in the Word Tag Teacher Dashboard:. Visit the Assignments tab. Navigate to the desired assignment to see a quick view of students’ progress. Click on an assignment to see the detailed view of students’ progress. To b
- [How do I create and cancel assignments?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-create-and-cancel-assignments-471025.md): To create an assignment in the Word Tag Teacher Dashboard:. Visit the Assignments tab. Click “add assignment”. Add students by searching individually or viewing students by class. Click “next”. Select a word list. Choose start and end dates. Click “c
- [How do I archive and unarchive classes?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-archive-and-unarchive-classes-471026.md): To archive a class in the Word Tag Teacher Dashboard:. Navigate to the class you want to archive. Select the three dots, and click “archive”. To unarchive a class in the Word Tag Teacher Dashboard:. Navigate to your classes. Click “show archived”. Na
- [What are Word Tag updates, and how do they enhance my class?](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-updates-961760.md): Word Tag updates bring new features and performance improvements, keeping the app optimized for classroom use.
- [Word Tag for Schools: Books and Themes](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-for-schools-books-and-themes-1110773.md): Enhance your students' learning experience with our comprehensive Word Tag lists, featuring words from over 100 books and 30 engaging themes. Our resources cover a wide range of school subjects and exam materials, totaling approximately 6,000 words.
- [How do I access the Word Tag Teacher Dashboard?](https://mrs-wordsmith-help.gorgias.help/en-US/how-do-i-access-the-word-tag-teacher-dashboard-2084488.md): You can access the Word Tag Teacher Dashboard anytime at:. https://word-tag-teacher-report.mrswordsmith.com/. If your school uses Single Sign-On (SSO), you may also be able to access the dashboard directly through your SSO portal. If you’re having tr
- [How To Link An Account To A Tutor](https://mrs-wordsmith-help.gorgias.help/en-US/how-to-link-an-account-to-a-tutor-2502797.md): Step 1: Download and set up Word Tag. If you haven’t already, download Word Tag from your app store and create an account for your child. Step 2: Open Settings. Tap the gear icon at the top right corner of the home screen. Step 3: Go to Account Setti
- [Word Tag Onboarding Guide for Clever + iOS](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-clever-+-ios-2606627.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Clever + Chromebook](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-clever-+-chromebook-2606642.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Clever + Android Devices](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-clever-+-android-devices-2607059.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Clever + Microsoft Devices](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-clever-+-microsoft-devices-2607359.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Google Classroom + iOS](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-google-classroom-+-ios-2607372.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Google Classroom + Chromebook](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-google-classroom-+-chromebook-2609844.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Google Classroom + Android Devices](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-google-classroom-+-android-devices-2609951.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor
- [Word Tag Onboarding Guide for Google Classroom + Microsoft Devices](https://mrs-wordsmith-help.gorgias.help/en-US/word-tag-onboarding-guide-for-google-classroom-+-microsoft-devices-2610018.md): Important: Word Tag is an app (not a website). Just a quick note: Word Tag doesn’t run in a web browser and doesn’t have a web version. Students will need to use the Word Tag app on a supported device: iPad/iPhone, Android, or Windows. Welcome to Wor