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Technical Support

Do I have to create an account to shop with you?

No, you can order from our website without creating an account. However, should you wish to create a Mrs Wordsmith account, you can do so here

What can I do if the payment for my order is declined?

If your current payment has been declined, please check the expiry date of your card. If you need to, update your details here under ‘My Payments’.If the problem persists, please get in touch and let us know at [email protected]

I'm having trouble entering the discount code, what should I do?

We're sorry to hear that you're having difficulty. Just follow these simple steps to enter a discount code correctly:. 1. Once your order has been added to your basket, you will be directed to a new page where you will fill out your shipping and bill