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Mrs Wordsmith Help

Welcome to Mrs Wordsmith's Help Center. Find the answers to your questions about purchasing, shipping, checking order status, returns, and more.

Mrs Wordsmith FAQs - Customer Service Help Center

How does Word Tag teach vocabulary?

Why is my phone crashing?

Is Word Tag a paid app?

Where is Word Tag available?

How many people can use the app?

How to activate your 3-month subscription

How do I cancel my subscription?

Can I get a refund?

Can Word Tag be used in school/ in lessons?

What if my child finds their words too easy/ hard?

How to play Word Tag

Can I get 3 months of Word Tag for every promotion I purchase?

How to Add Profile

How to adjust difficulty

What devices are compatible with Word Tag?

Minimum Device Specifications

NSPCC x Word Tag

How do I reset my password

Word Tag

How is Readiculous educational?

What is Phonics?

What are phonemes and graphemes?

What are high-frequency words?

Can Readiculous be used in school or in lessons?

Can I see how my child is doing?

What is the progress report?

What age is Readiculous aimed at?

How long should my child play for per day?

What is the recommended use of the game?

How much parental involvement is required?

How does Readiculous teach sound-letter correspondences?

Is Readiculous safe for my child?

Is there in-app advertising in Readiculous?

Is Readiculous a paid app?

Where is Readiculous available?

How do I subscribe to Readiculous?

Can I get 3 months of Readiculous for every promotion I purchase?

Readiculous

Words of Power

Invitation to Join Our Global ESL Advisory Board

Are Mrs. Wordsmith Products Available in U.S. or U.K. English?

FAQs

What does ‘Big A Little a’ do?

How do I use the ‘Big A Little a’?

Does ‘Big A Little a’ support other Mrs Wordsmith products?

What ages is this product suitable for?

Can I use this product in the classroom as well as the home?

How big is ‘Big A Little a’ ?

Big A Little A

What do the Readiculous Readers do?

How do I use the Readiculous Readers?

What would make a good companion to Readiculous Readers: Stage 1?

How big is Readiculous Readers: Stage 1?

Readiculous Readers: Stage 1

Products

Can I cancel my order after I've placed it?

How can I change the delivery address of my order?

When Can I Expect Sold-Out Products to Be Restocked?

Orders

When can I expect to receive my order?

Do you deliver worldwide?

Why do I need to pay customs fees for my delivery?

Do you offer free shipping?

Frequently Asked Questions

Deliveries

Can I return an item for an exchange instead of a refund?

I've sent back my order - when can I expect a refund?

Refunds

How do I return a product after it has been delivered to me?

Returns

Returns & Refunds

I'm having trouble entering the discount code, what should I do?

Technical Support

Account & Tech Support

Do you offer discounts for schools ordering multiple products?

How can schools/educators place an order with you?

Can I request an invoice for an order?

School Orders FAQ

Teachers

How do I download and use my printables?

How can I identify which products are printable?

Printables

What happened to Epic Word Adventure?

Apps

Free Resource Library

Other

Account Deletion

Privacy

How do I view students and classes?

How do I view assignments?

How do I create and cancel assignments?

How do I archive and unarchive classes?

What are Word Tag updates, and how do they enhance my class?

Word Tag for Schools: Books and Themes

How do I access the Word Tag Teacher Dashboard?

How To Link An Account To A Tutor

Word Tag Onboarding Guide for Clever + iOS

Word Tag Onboarding Guide for Clever + Chromebook

Word Tag Onboarding Guide for Clever + Android Devices

Word Tag Onboarding Guide for Clever + Microsoft Devices

Word Tag Onboarding Guide for Google Classroom + iOS

Word Tag Onboarding Guide for Google Classroom + Chromebook

Word Tag Onboarding Guide for Google Classroom + Android Devices

Word Tag Onboarding Guide for Google Classroom + Microsoft Devices

Word Tag - Schools Edition

Commonly asked questions and queries about our play-to-learn adventure app, Word Tag.

Commonly asked questions and queries about our products and ranges.

Commonly asked questions and queries about our online ordering process.

Commonly asked questions and queries about our delivery system.

Commonly asked questions and queries about returns, refunds, and our policies for both.

Commonly asked questions and queries about your account at Mrs Wordsmith and technical support.

Commonly asked questions and queries for teachers and schools interested in Mrs Wordsmith.

Commonly asked questions and queries about our printables (including downloading and access).

Commonly asked questions and queries about our current and past digital apps.

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