Word Tag Vocabulary Video Game App

This official document outlines the Money-Back Guarantee (MBG) scheme for the Word Tag Vocabulary Video Game App, created and distributed by Mrs Wordsmith. Our guarantee exists to support families and educators who expect meaningful reading and vocabulary progress from regular use of the program.

1. Purpose of the Guarantee

The Money-Back Guarantee ensures that parents and educators can confidently invest in Word Tag. If the child or student using the app does not demonstrate sufficient progress after consistent use, the customer may be eligible for a full refund.

2. Improvement Threshold

A user qualifies for a refund if their child does not achieve at least 30% improvement in reading performance after three months of play. This improvement is measured using the app’s internal performance metrics, which compare initial and later vocabulary-in-context performance over time.

This 30% improvement threshold is not arbitrary. It is grounded in educational research and reflects a level of progress academics describe as transformative — the kind of improvement that meaningfully changes a child’s reading trajectory.

3. Eligibility Requirements

To qualify for the Money-Back Guarantee refund, all of the following conditions must be met:
• The child must have played on at least 80% of the recommended days, which equals 72 out of 90 days.
• The child must have completed 80% of the daily missions.
• Three full months (90 days) of app access must have passed.
• The subscription must be an individual, paid Word Tag subscription.
• Proof of purchase must be provided.

These criteria ensure that the program has been used as designed, making improvement measurable and meaningful.

4. Refund Request Process

To request a refund under the Money-Back Guarantee, customers must:
1. Email [email protected] with subject line: “Money-Back Guarantee Request”.
2. Include the following information:
   • Full name
   • Email associated with the app account
   • Proof of purchase
   • Dates of use and confirmation that usage criteria were met
3. Allow 14 business days for review.

If the account meets all eligibility conditions, a full refund will be issued to the original payment method.

5. Exclusions

The Money-Back Guarantee does not apply under the following circumstances:
• The child used the app on fewer than 72 out of 90 recommended days.
• Fewer than 80% of daily missions were completed.
• The account has insufficient performance data to calculate improvement.
• Requests submitted more than 30 days after the 90‑day period is completed.
• Cases involving misuse, fraud, or violation of the app’s terms of service.

6. Contact Information

For questions regarding this policy, or to request your refund, customers may contact:
Email: [email protected]

Mrs Wordsmith

Last update: 17th November 2025