Refunds

Returns

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Mrs Wordsmith Help

Commonly asked questions and queries about returns, refunds, and our policies for both.

Returns & Refunds

How is Word Tag educational?

How does Word Tag teach vocabulary?

What is the Mrs Wordsmith Word Engine?

Why is my phone crashing?

What ages is Word Tag for?

Is there in-app advertising?

Is Word Tag a paid app?

Where is Word Tag available?

Is Word Tag safe for my child?

How long should my child play for?

How many people can use the app?

Can I see how my child is doing?

What is the parent report?

How to activate your 3-month subscription

How do I cancel my subscription?

Can I get a refund?

Can Word Tag be used in school/ in lessons?

What if my child finds their words too easy/ hard?

How to play Word Tag

Can I get 3 months of Word Tag for every promotion I purchase?

How to Add Profile

How to adjust difficulty

What devices are compatible with Word Tag?

Minimum Device Specifications

NSPCC x Word Tag

Word Tag

How is Readiculous educational?

What is Phonics?

What are phonemes and graphemes?

What are high-frequency words?

Can Readiculous be used in school or in lessons?

What is the progress report?

What age is Readiculous aimed at?

How long should my child play for per day?

What is the recommended use of the game?

How much parental involvement is required?

How does Readiculous teach sound-letter correspondences?

Is Readiculous safe for my child?

Is there in-app advertising in Readiculous?

Is Readiculous a paid app?

Where is Readiculous available?

How do I subscribe to Readiculous?

Can I get 3 months of Readiculous for every promotion I purchase?

Readiculous

Words of Power

Invitation to Join Our Global ESL Advisory Board

Do you still sell the Social Journey?

Do you still sell the Narrative Journey?

Which Mrs Wordsmith products should I start with? (UK&AU)

Which Mrs Wordsmith products should I start with? (US)

How can I help my child use Mrs Wordsmith products?

What if my child dislikes reading?

Does the Mrs Wordsmith program work for children with autism?

Do Mrs Wordsmith resources work for children with dyslexia?

What is the difference between Word Sauce and the Storyteller's Illustrated Dictionary?

Do Mrs Wordsmith products cover materials my child learns at school?

How can I find out when a particular product will be available?

What is the recommended age range for your products?

Are your programmes suitable for ESL/EFL?

Are the Word a Day books suitable for Special Education Needs?

Are Mrs. Wordsmith Products Available in U.S. or U.K. English?

FAQs

Does the Storyteller's Word a Day 2 contain brand new words?

How many words are included?

Do the words included appear in your other products?

Storyteller's Word a Day 2

What's the difference between the Storyteller's Word a Day and R-r-ready for School Word a Day?

How do I use Storyteller's Word a Day?

Storyteller's Word a day

Products

Can I cancel my order after I've placed it?

Why is Hatch House Games on the invoice?

How can I change the delivery address of my order?

When Can I Expect Sold-Out Products to Be Restocked?

Orders

What happens if I'm not in when my delivery arrives?

When can I expect to receive my order?

Do you deliver worldwide?

Why do I need to pay customs fees for my delivery?

Do you offer free shipping?

Frequently Asked Questions

Deliveries

Can I get a refund for my damaged item?

Can I return an item for an exchange instead of a refund?

I've sent back my order - when can I expect a refund?

Can I get a replacement for a damaged product?

How do I return a product after it has been delivered to me?

What happens to my information once I register with you?

How do I change or reset my account password?

Account

Do I have to create an account to shop with you?

What can I do if the payment for my order is declined?

I'm having trouble entering the discount code, what should I do?

Technical Support

How can I unsubscribe from Mrs Wordsmith emails?

How can I sign up for your newsletter?

Subscriptions

Account & Tech Support

I'd like to work/partner with you, who should I get in touch with?

What UK year groups do you recommend this for?

How can schools and teachers use your products in the classroom?

What are your payment terms for schools?

How long does the delivery for school orders take?

Do you offer discounts for schools ordering multiple products?

How can schools/educators place an order with you?

Are there tax exemptions available for teachers/schools? How can I claim mine?

Can I request an invoice for an order?

Can you provide a W9 form for tax exemption?

School Orders FAQ

Teachers

How do I download and use my printables?

Who are printables for?

What if I want a physical version of a printable?

What is your Curriculum and Exam printables range?

What is the difference between the targeted and mixed spelling printables?

Can I have a refund for my printables?

How can I identify which products are printable?

Printables

Are there opportunities to test games?

Where can I get Word Tag?

What happened to the Foolproof Reading app?

What happened to Epic Word Adventure?

Apps

How can I share content to Google Classroom?

How can I save content to Google Drive?

What is Google Classroom?

Free Resource Library

Where can I find information about job opportunities at Mrs Wordsmith?

I have a partnership/commercial enquiry – who should I contact?

Other

Account Deletion

Privacy

How do I view students and classes?

How do I view assignments?

How do I create and cancel assignments?

How do I archive and unarchive classes?

What are Word Tag updates, and how do they enhance my class?

Word Tag - Schools Edition